Policies

Client Services

Payment

CU4TRO accepts all major credit cards and PayPal for all orders.

First-time International Orders

We apologize for the inconvenience, but when doing business with first-time International customers, it is our strict policy to ensure order authenticity before shipping product. After you place your order, please email us a picture of your credit card front and back along with a picture with your photo id. The pre-authorization placed on your credit card expires in 7 days, so your swift response is critical. Otherwise, we will not be able to capture funds in order to ship your product, and your order will be canceled.

Order Changes and Cancellations

To request an order change or cancellation, please contact Client Services as soon as possible. We cannot make changes to your order once it has been dispatched from our shipping facility.

Shipping & Delivery

FedEx standard domestic shipping is free and insured. Once your order is processed you will receive a tracking number via email.

DOMESTIC USA

FedEx Standard FedEx Expedited FedEx Express
FREE (2-7 days) $40 (3-4 days) $50 (1-2 days) †

INTERNATIONAL

DHL Packet Priority - Taxes and duties not included.
DHL Packet Priority - 1 Pair 1.0 lb – 4.4 lb $24.00
DHL Packet Priority - 2 Pair 4.5 lb – 8.0 lb $30.00
DHL Packet Priority - 2+ Pair 8.01 lb – 17.0 lb $40.00

† Orders must be made before 11:00 a.m. PST to qualify for next day a.m. shipping. Some exceptions apply to select countries. Accurate transit times available on checkout.

Refused Shipments

If you refuse your shipment from CU4TRO, you are responsible for the original shipping charges, any duties, taxes and/or customs charges on the package (both original and return shipments), and the cost of returning the package to CU4TRO.

Lost Packages

CU4TRO cannot be held responsible for missing packages if the tracking number states the product was in fact delivered to the shipping address provided at the time the order was placed. First, you must contact USPS to open a case, and we will attempt to assist you from that point forward.

Returns

If your return is not sent back within 4 weeks of receiving your order, your return will only be accepted at the discretion of CU4TRO. RETURNS ON SALE ITEMS WILL NOT BE ACCEPTED.

Returned items must be unworn and in original packaging, so please try items on immediately indoors and make your decision carefully. Items must be returned within 30 days after your order was received. Outside of this time frame, your return will only be accepted at our discretion. If the items are in original condition, and accepted, a full refund for the price of the product will be issued to your original method of payment, excluding any shipping fees.

Download, fill out and print the Return Form. Make sure to fill out the form completely and include it in your original box.

Purchase postage and send your items to:
CU4TRO Attn: Returns
357 S. Fairfax Ave #264
Los Angeles, CA 90036

CU4TRO will process your return and email you when it’s complete.

Exchanges

Technically, CU4TRO does not perform exchanges. After we receive and process your return, we refund your original order excluding shipping fees. You may then place a new order for your desired style or size if it is available.

Sales and Special Offers

Sale items and Special Offers are non-returnable, can’t be combined with other special offers, and are not retroactive.

Invalid Tracking Numbers

This usually happens during the time that the warehouse sends a confirmation to the warehouse that the order has been shipped. Once a tracking number is established with FedEx, they actually need to scan the label for the tracking number to begin working. If you get this message trying to track your package, try again the next day and it should work then.

Missing Tracking Information

Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact Client Services so that we can assist you further.

Returned To Sender Packages

If your package is not successfully delivered and is sent back to CU4TRO by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.