Return Policy

Sales and Special Offers

Sale items and Special Offers using discount codes are non-returnable, can’t be combined with other special offers, and are not retroactive.

Returns

If your return is not sent back within 4 weeks of receiving your order, your return will only be accepted at the discretion of CU4TRO. RETURNS ON SALE OR MYSTERY ITEMS WILL NOT BE ACCEPTED.

Returned items must be unworn and in original packaging, so please try items on immediately indoors and make your decision carefully. Items must be returned within 30 days after your order was received. Outside of this time frame, your return will only be accepted at our discretion. If the items are in original condition, and accepted, a full refund for the price of the product will be issued to your original method of payment, excluding any shipping fees.

Returns that are not are a result of product condition will be subject to a $15 restocking fee which will be deducted from the refund amount.

Download, fill out and print the Return Form. Make sure to fill out the form completely and include it in your original box.

Purchase postage and send your items to:
CUATRO Attn: Returns
357 S. Fairfax Ave #264
Los Angeles, CA 90036

CUATRO will process your return and email you when it’s complete.

Exchanges

Technically, CUATRO does not perform exchanges. After we receive and process your return, we refund your original order excluding shipping fees. You may then place a new order for your desired style or size if it is available.